Shipping policy
Velluxe Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.
Shipping Times
- United States: 7–15 business days
- Canada & UK: 10–20 business days
- Rest of World: 15–30 business days
Shipping times are estimates and may vary due to carrier delays, customs, or high demand periods.
Order Tracking Once your order ships you'll receive a confirmation email with a tracking number. You can track your order at any time using the link provided.
Lost or Stolen Packages Velluxe is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is lost in transit contact us at [your support email] and we'll do our best to resolve it.
Customs & Import Taxes International orders may be subject to customs fees and import taxes. These charges are the buyer's responsibility and are not included in your order total.
Contact Us For any shipping questions email us at velluxe.support@gmail.com and we'll respond within 24 hours.